Professional portrait of The IT Pro founder and IT career coach
Certified coach & founder
Global companies
IT Pro Room
WOMEN In IT Support

1-on-1 coaching, certifications, and hire-ready IT profiles built for companies that hire.

Hire-ready IT career profiles
4.9 · 200+ learners

Build the IT profile companies hire. Train for real support & network roles.

Career paths, certification coaching, IT Pro Room mentorship, and practice labs — build the profile international companies and MSPs actually hire.

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Not sure which program fits you? Find your path →

Impact & credibility

My career path powers every program you join

The bootcamps, certification coaching, and IT Pro Room are not generic content — they are built from years in support, network operations, and hiring. Here is the experience behind your training.

Professional portrait of The IT Pro founder for the coach CV section
Your coach

Founder, The IT Pro

Lead IT Career Coach · Support, Network & Certification

I have spent years on the front line of IT support and infrastructure — then helping candidates build profiles that international companies actually hire. My coaching is practical, bilingual, and aligned with real job checklists, not theory.

10+ Years in IT operations
200+ Learners coached
EN/FR Bilingual coaching
Cisco Certification focus
Book 1-on-1 coaching Join IT Pro Room

Core knowledge

Hands-on expertise I teach and coach every week.

  • Service desk & ITIL Ticketing, SLAs, escalation, client communication, remote support.
  • Workplace & identity Active Directory, Microsoft 365, onboarding, assets, end-user support.
  • Networking TCP/IP, switching, routing, VPN, Wi-Fi, monitoring, troubleshooting.
  • Security fundamentals Hardening basics, safe practices, incident awareness for support roles.
  • Career & interviews CV, LinkedIn, recruiter screens, technical demos, salary negotiation.
  • Cloud & modern tools Hybrid environments, documentation standards, AI productivity for IT teams.

Training & education

Formal background plus continuous professional development.

  • PhD - Information Technology - In Progress Unicaf University / Malawi

    Foundation in systems, networking, and software — applied daily in coaching labs.

  • MBA - Master of Business Administration Unicaf University / Malawi

    Structured 1-on-1 sprints: assess gaps, train, package portfolio, prepare for placement.

  • Bachelor degree in Computer Science ESIS SALAMA (UDBL)

    Ongoing study to keep exam objectives, labs, and employer checklists current.

Certifications

Credentials I hold and coach candidates toward.

  • CCST
    Cisco Certified Suppor Technician - IT Support Cisco · Active
  • CCST
    Cisco Certified Support Technician - Networking Cisco · Active
  • M365
    Microsoft 365 fundamentals Microsoft · Verified

Career experience

Roles that shaped how I coach today.

  1. 2023 – Present Founder & Lead Coach — The IT Pro

    Career bootcamps, certification sprints, IT Pro Room, and WOMEN In IT Support — hire-ready profiles for global companies.

  2. 2025 – Present Superintendent - ICT / MMG Kinsevere

    Managed service desk teams, hiring, QA on tickets, M365/AD projects, and client-facing escalations for international accounts.

  3. 2024 - 2025 Coodrinator - IT/OT Integration / MMG

    Routing, switching, VPN, monitoring, uptime ownership, and cross-team troubleshooting.

  4. 2022 – 2024 Engineer - KEP IT Support

    Help desk, remote support, imaging, hardware/software lifecycle — the foundation of every path I teach.

From learner to the IT professional companies hire

Career paths, certification coaching, IT Pro Room, corporate AI training, and free practice labs — one platform for your transition.

African women learning IT support with laptops

Career paths

Support Engineer, Support Officer, and Network Admin — built around real company checklists.

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African IT professionals preparing for a certification exam

Certification coaching

1-on-1 programs from exam strategy to pass day — Cisco, CompTIA, and more.

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African executives in a strategy meeting

Coaching & community

IT Pro Room, weekly 1-on-1 sessions, and mentorship when you need accountability.

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African women practicing IT skills on a laptop

Practice labs

Knowledge base, video walkthroughs, and career kit between programs.

Explore
Career paths

Three profiles companies are hiring today

Pick the track that matches your ambition. Each path includes skills, labs, mentorship, and interview preparation aligned with international companies and remote teams.

12–24 weeks Online & hybrid Placement support
African team in a career bootcamp meeting room
African IT support engineer at work

IT Support Engineer

Entry to intermediate profile for international help desks: ticketing, remote support, Windows/Linux basics, and client communication.

12-16 weeks $39 USD
Apply now →
African IT support officer with laptop
Most popular

Full IT Support Officer

Master end-to-end workplace support: AD, Microsoft 365, assets, onboarding, and incident ownership — the profile MSPs and enterprises expect.

16-20 weeks $39 USD
Apply now →
African IT team collaborating near a laptop

IT Network Administrator

Infrastructure skills for global teams: switching, routing, VPN, monitoring, and uptime accountability.

20-24 weeks $39 USD
Apply now →
African women in professional IT training
Dedicated program

WOMEN In IT Support Program

Dedicated IT Support pathway for women — mentorship, safe peer circle, and a hire-ready profile for international companies.

14-18 weeks
Explore WOMEN In IT Support

Not sure which role matches your skills? Compare our career paths in the FAQ.

See FAQ & paths
Premium community

The IT Pro Room

A paid WhatsApp group for serious IT career builders. Register, join the Room, and get weekly 1-on-1 time with me — on the day and time you choose — for career development, CV rebuilds, IT tips, and more.

African IT professional in a coaching session

WhatsApp premium group

Daily IT tips, job-market insights, and peer support in a private community.

Weekly 1-on-1 session

One private call per week — you pick the slot that fits your schedule.

Career & CV coaching

Rebuild your profile, practice interviews, and align with international company demands.

Ongoing guidance

Ask questions between sessions; stay accountable on your career path.

Certification coaching

Custom 1-on-1 sprints (e.g. Cisco CCST IT Support in 4 weeks) from study plan to exam day.

What you get

  • Access to the premium WhatsApp IT Pro Room
  • One 1-on-1 session per week (your preferred time slot)
  • Career development, CV rebuilds, and recruiter interview prep
  • IT tips, resources, and community support between sessions
  • Optional certification coaching sprints (vendor exams, 1-on-1 end to end)

Weekly 1-on-1 sessions

Each week, pick a time that works for you. We discuss career goals, rebuild your CV, practice interviews, prepare certifications, share IT tips, and plan next steps toward hire-ready roles.

$9 USD/ 3 months access

Join the IT Pro Room Compare all plans

How to get inside

  1. 1
    Create your account

    Register on The IT Pro with your email.

  2. 2
    Subscribe to IT Pro Room

    Pay the monthly membership to unlock access.

  3. 3
    Receive WhatsApp invite

    After payment we send your private link to join the group.

  4. 4
    Book your weekly 1-on-1

    Choose your preferred time each week for career coaching.

African women in professional IT training
Dedicated program

WOMEN In IT Support Program

Women • Opportunity • Mentorship • Employability • Network

A complete IT Support pathway designed for women — especially career changers, mothers returning to work, and professionals targeting remote or international help-desk roles. Learn in a supportive environment with women-led mentorship and a safe peer circle.

Women-led mentorship

Coaches who understand confidence, communication, and workplace dynamics.

Safe peer community

Ask questions freely, share wins, and grow with other women on the same journey.

Full IT Support track

Ticketing, remote tools, M365 basics, and company-style labs — same rigor as international career paths.

Hire-ready profile

CV, LinkedIn, and interview prep aimed at international companies and remote teams.

What is included

  • Structured IT Support curriculum (ticketing, remote tools, M365 basics)
  • Women-led mentorship and confidence coaching
  • Private peer circle (safe space for questions and accountability)
  • CV, LinkedIn, and recruiter interview preparation
  • Optional add-on: IT Pro Room for weekly 1-on-1 and WhatsApp community

Ideal for career changers, mothers returning to work, administrative professionals moving into IT, and women targeting remote or international support roles.

$49 USDfull program

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100% Women-focused
1:1 Weekly mentorship
EN/FR Bilingual training

I finally felt comfortable asking “basic” questions. Three months later I had a support profile recruiters actually responded to.

Program graduate — IT Support, remote
Coaching & community

Coaching, community & corporate training

Weekly accountability for serious career builders — plus AI workshops for teams.

Live community For teams & pros
African professionals in a team meeting

IT Pro Room

Premium WhatsApp group + one 1-on-1 career session per week on your schedule.

Join the Room

AI Productivity for Teams

Corporate workshops: Copilot, ChatGPT, automation, and safe AI workflows.

Request training

Weekly mentorship

CV rebuilds, recruiter interviews, certification prep, and career strategy with practitioners.

Book coaching
Certification coaching

Pass your certification with 1-on-1 coaching

Focused programs — not mass online courses. Your coach guides you end to end: syllabus, labs, practice exams, weak spots, and exam-day readiness.

1-on-1 coaching 4–8 week sprints Exam-first methodology

$39 USDfull program

African IT professionals preparing for a certification exam
Cisco Now enrolling

Certification — Cisco Certified Support Technician (CCST) — IT Support

A 4-week 1-on-1 sprint to prepare for CCST IT Support: networking basics, troubleshooting, security fundamentals, and Cisco exam strategy — coached week by week until you sit the exam.

4 weeks 1-on-1 coaching $39 USD full program
  • Personal study plan aligned to the official exam objectives
  • Hands-on labs + practice questions reviewed in weekly sessions
  • Mock exam debrief and confidence coaching before test day
Book certification coaching
Cisco Now enrolling

Certification — Cisco Certified Support Technician (CCST) — Networking

A 4-week 1-on-1 sprint for CCST Networking: network fundamentals, connectivity, troubleshooting, and Cisco exam strategy — coached weekly until test day.

4 weeks 1-on-1 coaching $39 USD full program
  • Official Cisco objectives broken down week by week
  • Network labs + troubleshooting scenarios in live sessions
  • Practice exams and a focused review plan before you sit
Book certification coaching
Cisco Now enrolling

Certification — Cisco Certified Support Technician (CCST) — Cybersecurity

A 4-week 1-on-1 sprint for CCST Cybersecurity: threats, security fundamentals, safe practices, and exam readiness — personalized coaching every week.

4 weeks 1-on-1 coaching $39 USD full program
  • Study plan aligned to the Cisco Cybersecurity blueprint
  • Security labs + practice questions reviewed in 1-on-1
  • Confidence coaching and exam-day strategy
Book certification coaching

Need a different vendor or exam? IT Pro Room members can request a custom certification sprint.

Ask in IT Pro Room
Practice labs

Work the way companies expect in interviews

Private walkthroughs, articles, and career kit — build proof of skill between bootcamps and coaching sessions.

Knowledge base

Articles on networking, security, cloud, and daily IT support.

Access

Video labs

Private walkthroughs: tickets, remote sessions, troubleshooting.

Access

Career kit

Templates, checklists, and gear for interviews and daily work.

Access
For companies

AI Productivity Training for Teams

Hands-on sessions for your company: how to use AI safely and effectively to save time, improve quality, and modernize daily workflows — without replacing your people.

Copilot & assistants

Microsoft Copilot, ChatGPT, and role-based prompts for support, admin, and management.

Smart automation

Automate tickets, reports, emails, and repetitive tasks with guardrails.

Safe AI use

Data privacy, policies, and what your team should never paste into AI tools.

Team workflows

Map real processes and embed AI where ROI is highest.

Book a session for your company

On-site or remote workshops tailored to your industry, team size, and tools.

Request a proposal View training formats

Training programs

Courses mapped to company checklists

Each program feeds directly into your career path portfolio — skills companies verify in tests and trials.

View all programs

Profiles built for real hiring decisions

Learners, coaches, and companies — outcomes we track and improve every quarter.

2.4k+Learners trained
81%Positive outcomes
3Career bootcamps
EN/FRBilingual EN/FR
African companies meeting IT talent candidates
For companies

Looking for hire-ready IT talent?

We know what international companies and MSPs demand — and we prepare profiles that match their checklists.

  • Pre-screened support & network candidates
  • Corporate AI training for your teams
  • Partnership & bulk enrollment options
Partner with us
African woman planning her IT training investment

Finance your career transition

Flexible options so you can focus on your career transition.

Monthly plans

IT Pro Room ($9 USD / 3 months), certification coaching ($39 USD), or WOMEN In IT Support ($49 USD).

Pay in installments

Spread bootcamp fees across multiple payments.

Talk to an advisor

We help you choose the right program and plan.

See pricing IT Pro Room

Success stories

Hired for remote & international IT roles

Portrait of an African woman graduate
Alumni

I went from retail to IT Support Engineer for an EU outsourcing firm in 4 months. The profile package and mock interviews made the difference.

Sarah M., IT Support Engineer — International
Portrait of an African man graduate
Alumni

The Full IT Support Officer track matched exactly what recruiters asked in tests: AD, M365, and ticket scenarios.

James L., IT Support Officer
Portrait of an African woman graduate
Alumni

Network Administrator path + bilingual coaching helped me pass technical interviews for a remote infrastructure team.

Amélie D., Network Administrator

Investment

Plans for your career transition

Invest in a hire-ready profile — not just certificates. Upgrade for mentorship, labs, and placement support.

Starter

$9 USD/ month

Essential IT learning

  • Courses
  • Knowledge base
Start building
Best for job seekers

Pro

$9 USD/ month

Full platform access

  • All courses
  • Coaching discount
  • Private videos
  • AI assistant
Start building
Live community

IT Pro Room

$9 USD/ 3 months access

Premium WhatsApp community + weekly 1-on-1 career session.

  • WhatsApp premium group
  • Weekly 1-on-1 (your schedule)
  • Career & CV coaching
  • IT tips & peer support
  • Export career guidance
Join the IT Pro Room

Individual online courses and career-path modules start at $9 USD.

Ready to become the IT professional companies hire?

Join The IT Pro — career paths, certification coaching, and weekly mentorship in one place.

Register now

FAQ

Questions about IT career paths

Your profile is prepared for companies hiring for international clients: language, tools, time zones, documentation standards, and interview style used in international job markets.

IT Support Engineer if you are new to IT. Full IT Support Officer if you have basics and want corporate/MSP roles. Network Administrator if you target infrastructure teams.

We don’t guarantee placement — we guarantee a structured, company-aligned profile and preparation. Hiring depends on market, visa, and your effort.

Both. Core materials are bilingual; mentorship can focus on the language your target companies require.

Yes. Many learners start with Support Engineer and progress to Network Administrator. Your portfolio grows with each track.

A premium WhatsApp group for paying members. After you register and subscribe, you receive the group invite plus access to book one 1-on-1 career session per week at a time you choose.

A dedicated IT Support pathway for women: technical fundamentals, women-led mentorship, peer community, and hire-ready profile building. Open to career changers and professionals at any stage.

Yes. Focused 1-on-1 sprints (typically 4–8 weeks) guide you end to end — study plan, labs, practice exams, and exam day. Example: Cisco Certified Support Technician (CCST) IT Support.

Yes. We deliver practical AI productivity workshops for teams — Copilot, ChatGPT, automation, and governance — customized to your workflows. Contact us for a corporate proposal.